Thanks for calling Walmart, I don't work here - how may I help you?
Madness string 7692
It's not like it matters terribly much, it's one of those 'let's fix it if we can be arsed to' things.
People with shitty behavior more often than not get their way because people will bend the knee to avoid confrontation. Sometimes it's really fun to treat an asshole like an asshole, though.