Madness string 19193

Random mermaid
To someone who only knows how to dig with a spoon, the notion of digging something as large as a trench will terrify them. All they know are spoons, so as far as they're concerned, digging is simply difficult. The only way they can imagine it getting any easier is if they change – digging with a spoon until they get stronger, faster, and tougher. And the dangerous people, they'll actually try this.
The entire business model and culture was based on a having a happy demeanor even though it was the kind of job where you're dealing with customers and every minute of time is constantly monitored and you could get in trouble for performing 'too well'. Despite all being about positivity, people would cry at their desks and if management thought someone seemed too down they were required to start a 'happiness journal'. If you couldn't keep up you didn't want it enough and you weren't a fit.