I used to work at a Sam's Club and you could always tell the first timers. They'd be standing out front with a dazed look on their face with a year's supply of toothbrushes and a vat of mayo in their cart.
Madness string 102485
Saying, 'but it's always been done this way' and, 'but that thing has been here for years' is not an answer nor a reason. Don't fix something that isn't broken, but if it's not working, something has to change.